Refund policy

Returns and exchanges

We want you to play with the right gear. If something isn't right, here is how returns work at the Central Padel Dubai Pro Shop and online store.

Exchange or store credit within 7 days

You can return an item within 7 days of purchase (in store) or delivery (online) for an exchange or store credit. We do not offer cash refunds for change of mind.

To be accepted, the item must be unused and in its original condition, with all tags, protective film and packaging intact. Rackets must not have been played with; shoes must not have been worn on court.

How to return

Bring the item and your order confirmation or receipt to the Pro Shop at Central Padel Dubai, Al Quoz (14 11A Street, Al Quoz Industrial Area 3, open daily 7:00 AM to 12:00 AM). If you cannot visit, message reception on WhatsApp +971 4 528 4777 and we will arrange the return. Return delivery costs are the customer's responsibility unless the item is faulty.

Faulty or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us within 7 days of delivery with a photo and your order number. We will replace it or refund you in full to your original payment method, including any delivery charge.

Manufacturer warranty

Rackets and other equipment are covered by the manufacturer's warranty against defects in materials and workmanship. Warranty does not cover damage from normal play, impacts with the glass or ground, or misuse. Bring the item to the Pro Shop and we will handle the claim with the brand on your behalf.

Not returnable

For hygiene reasons, grips, overgrips, socks and underwear cannot be returned once opened. Gift vouchers and membership fees are non-refundable.

Questions

WhatsApp +971 4 528 4777 or email info@centralpadel.ae.